How would you use this?

For personalization and FUN.

Add cc bcc capability (capture responses submitted by cc'd and bcc'd customers)

Currently, this can be done if you send the image files to the Simplesat team to upload. This feature would give you the power and freedom to do it yourself.

We currently support a little conditional logic with question actions which are follow-up questions based on the previous answer.

This feature would be to enhance surveys with even more conditional logic, for instance being able to route to any question in the survey.

Ability to view benchmarks across other Simplesat users or industry wide data.

More useful and powerful leaderboards.

What would you like to see here?

What are your ideas? Let us know!

View feedback and survey stats optimized for an amazing full screen dashboard experience.

This would allow you to create notification or other automation rules from incoming feedback. For example, send an email to the product team if the response contains the topic Feature request.

Pull the ticket custom fields via API.

You can access our API documentation from here: Simplesat API

This is currently possible by manually deleting/unsubscribing customers in your account. Here's how:

• Add, edit, and delete customers

• Unsubscribing or resubscribing customers

There isn't a way yet to bulk delete and unsubscribe users so if you need to delete/unsubscribe a lot of your customers, just let us know. :)

You can access our API documentation from here: Simplesat API

Edit or delete feedback through the API.

It's currently possible to manually delete feedback in your account. Here's how:

• Deleting feedback

• Edit rating

You can access our API documentation from here: Simplesat API

This feature would give users the ability to send a message to customers directly in Simplesat.

How would you use this feature?

Option for monthly summary emails (weekly summaries are currently available)

We can manually do this for you now. Just let us know.

This feature would be to allow Simplesat users to upload themselves.

Let us know if you have any ideas of how you'd use this.

For compliance or internal surveys.

Here's what we're currently doing.

We're always working on more ways to prevent spam.

For example, see which users have it activated, force 2fa for all users, etc.

Currently, the account owner is the only address who can receive invoice emails.

The ability to update details trough the UI.

If you need this now, just let us know.

To help prevent spam or unwanted internal ratings.

What would you like to see?

What would you like to see?

What would you like to see?

Do you have any ideas or examples of what you'd like to see here?

You can see the current feedback widget functionality here.

Let us know if there's anything you think we're missing!

This is currently possible through Zapier or ConnectWise workflow rules. Let us know if you have any questions or need help setting that up.

Ideas:

• Filter notifications by attributes such as board, channel. etc.

• Show different more content in the summaries

• Direct integration instead of the current webhook method

What else would you want?

This is kind of supported now, but a different integration would make it more robust. Let us know if you're interested in this.

To keep data more accurate and enable recurring email surveys.

Currently you can do this through our generic embed option: https://help.simplesat.io/en/articles/3003926-add-a-simplesat-survey-to-zoho-desk

How would you use webhooks in Simplesat?

Currently we have "closed by" and "most time entered".

What options are we missing?

More awesome data directly in Zendesk.

To enable more powerful reporting.

How would you use this?

Currently you can do this through a trigger and linking to the first question of a survey: https://help.simplesat.io/en/articles/3327645-link-to-the-first-question-of-a-survey

Currently you can do this through the API: https://documenter.getpostman.com/view/457268/SVfRt7WJ?version=latest#5722f835-509e-4024-89e8-e79a6adc5ccc

Simplesat stats presently beautifully in Gekoboard.